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Privacy Carat Boutique Hotel

Hotel a Budapest
 
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Privacy

Privacy policy of Carat Boutique Hotel

Carat Boutique Hotel takes the issue of safeguarding your private datas seriously. Our Privacy Policy describes what information we collect from hotel and the way in which Carat Boutiqoue Hotel uses this information.

 

What is personal information?

Personal information is any information about you as an identifiable individual. The personal information that we process includes:

  • Basic information – such as name, age, gender, passport information and publicly available photograph;
  • Contact information – such as your home address, zip/postal code, email address and phone number;
  • Financial information – such as your credit card details, itemized spending and transaction history;
  • Preferences – such as special requests, service issues and other preferences for your stay;
  • Technical information – such as information about the device you use to interact with us
  • Correspondence – when you contact us, such as to send an enquiry or make a request, any correspondence or application may be kept and added to your personal information.

 

How do we use your personal information?

We use your personal information for the following purposes:

  • to help us identify you;
  • to provide superior customer service to you;
  • to assist us in making your reservation and providing the services you request
  • to process transactions through our website (including taking payment for purchases you may make through our website) and to assist in any inquiries about your transaction;
  • for billing purposes in relation to your stay with us;
  • to confirm prior transactions and reconcile statements or invoices;
  • to contact you in relation to matters that arise from your stay with us;
  • to send you post-stay e-mail regarding asking your opinion about your stay
  • to operate our business, including for internal purposes such as auditing, data analysis, statistical and research purposes and troubleshooting to help us improve our services.

 

On what basis do we use your personal information?

We use your personal information on the following basis:

  • to comply with legal and regulatory obligations, including financial reporting requirements imposed by government regulators and our auditors;
  • to enter into agreements with you, and to perform our agreement to provide services to you when you stay with us;
  • for legitimate business purposes – using your personal information helps us to operate and improve our business and minimise any disruption to the services that we may offer to you. It also allows us to make our communications with you more relevant and personalised to you, and to make your experience of our services more efficient and effective;
  • because you have given your consent – at times we may ask for your consent to allow us to use your personal information for one or more purposes. See the Your Rights section for more information about the rights that you have if we process your information on the basis of your consent; or
  • for the establishment, exercise or defence of legal claims or proceedings.

 

How is personal information collected?

We gather information when you provide it to us, or interact with us directly, for example:

  • when you make a purchase through our website;
  • when you make a reservation online
  • during your stay, including information provided during check-in.

 

We also receive information about you from other sources, such as our business partners and publicly available sources. We combine information that we have about you from various sources, including the information that you have provided to us.

We may also collect information from you through the use of cookies, when you visit our website.

 

How do we protect personal information?

We use a variety of security measures and technologies to help protect your personal information from unauthorised access.

Carat Boutique Hotel stores personal information in a secure location and we take steps to ensure that only designated individuals have access to this information.

 

 

What information is not secure?

We endeavor to protect the privacy of your account and other personal information that we hold in our records, but unfortunately, we cannot guarantee complete security. Unauthorized entry or use, hardware or software failure, and other factors, may compromise the security of user information.  Also, while we endeavor to put adequate contractual protections in place, we cannot guarantee the security of any personal information in databases hosted by third parties.

It is important to note that any e-mail communication is not secure. This is a risk inherent in the use of e-mail. Please be aware of this when requesting information or sending forms to us by e-mail (for example, from the “Contact Us” section of our website). We recommend that you do not include any confidential information (i.e. credit card information) when using e-mail. For your protection, our e-mail responses to you will not include any confidential information.

 

 

What personal information may be provided to third parties?

We may share certain of your personal information with:

  • third party service providers of Carat Boutique Hotel
  • our booking engine, payment processors, technical and customer support contractors, and other service providers who are required to keep the personal data confidential and are prohibited from using it other than to perform services on our behalf
  • analytics and search engine providers that assist Carat Boutique Hotel in the improvement and optimisation of the website
  • local or foreign regulators, governments, courts, law enforcement and national security authorities.

You may advise the hotel if you do not want personal preferences shared.

Where a third party is engaged by Carat Boutique Hotel to provide services on our behalf, Carat Boutique Hotel ensures these parties protect your personal information in a manner consistent with the principles articulated in this privacy policy.

If Carat Boutique Hotel suspects any unlawful activity is taking place, it may investigate and/or report its findings or suspicions to the police or other relevant law enforcement agency.

 

 

Transfers of your personal information outside your home country

Your personal information may be processed by Carat Boutique Hotel and its trusted third party suppliers anywhere in the world, including in countries where data privacy laws may not be equivalent to, or as protective as, the laws in your home country.

Your personal information will be stored in the PMS system of Carat Boutique Hotel.

We will implement appropriate measures to ensure that your personal information remains protected and secure when it is transferred outside of your home country.

 

 

Your rights

Accessing your personal information

We understand that you may like to know what personal information we hold about you. We are happy to assist you with your request. To protect your personal information, however, we require that you prove your identity to us at the time your request is made.

When you make a request in person, we will require you to produce some form of photo identification such as a passport or a driver’s license and you will be asked to sign a request form.

Where you make a request by other means, we request you contact us in writing via email, fax or letter including a copy of a government issued identification and signature. We require home and business addresses and phone numbers so we can check them with our files and satisfy ourselves as to your identity.

The above information is required to create an audit trail of how the request has been handled.

Carat Boutique Hotel reserves the right to decline access to your personal information under certain circumstances as permitted by law. If your personal information is not disclosed to you, you will be provided with the reasons for this non-disclosure.

 

 

Other rights

You may also be entitled to:

  • request the correction and/or deletion of your personal information;
  • request the restriction of the processing of your personal information, or object to that processing;
  • opt out from processing of your personal information for direct marketing purposes;
  • withdraw your consent to the processing of your personal information
  • request the receipt or transmission to another organisation, in machine-readable form, of the personal information you have provided to us.

Where you are given the option to share personal information with Carat Boutique Hotel, you can always choose not to do so.

If you do not wish to receive marketing information from Carat Boutique Hotel, you may indicate your wishes by sening an e-mail to: fom@hotelcarat.hu. You will always have the ability to accept or decline any form of communication from Carat Boutique Hotel. You may unsubscribe from electronic marketing communications at any time by selecting the “unsubscribe” link included in such communications.

If you object to the processing of your personal information, or if you have provided your consent to processing and you later choose to withdraw it, we will respect that choice in accordance with our legal obligations.

This could mean that we are unable to perform the actions necessary to achieve the purposes of processing described above (see ‘How do we use your personal information?’) or that you are unable to make use of the services offered by us.

After you have chosen to withdraw your consent Carat Boutique Hotel may be able to continue to process your personal information to the extent required or otherwise permitted by law.

 

If at any time you wish to exercise any of these rights, you can do so by:

For hotel guests, contacting our Front Office Manager:

  • via e-mail at fom@hotelcarat.hu
  • via fax at 1 428 0144
  • via letter –
    Carat Boutique Hote
    6. Király srteet 1061 Budapest Hungary

How long is my Personal Information retained?

Your personal information will be stored for the period of time required by law in the jurisdiction of any hotel holding the information. This may involve retaining information following your stay. We will delete your personal information once it is no longer required for any of the purposes described above.

We will also keep your personal information where we need to do so in connection with a legal action or an investigation involving Carat Boutique Hotel.

Any financial information Carat Boutique Hotel retains will be protected under the terms of this privacy policy.

 

Contact

If you have any questions or complaints about this policy or our privacy practices, or to exercise any of your rights stated in this policy, please contact us at fom@hotelcarat.hu.